The series Big Into Energy It was expected. Very much expected. Too much? Perhaps.
As soon as its release was announced, messages flooded in, notifications went wild, and the excitement was palpable. But behind this legitimate impatience… a somewhat less magical reality emerged.
🚧 A launch fraught with obstacles
👉 Successive postponements , decided by POP MART, have confused the situation.
👉 Bugs on their official website access was paralyzed as soon as it went online.
👉 Automated shopping bots They snapped up the stock in seconds.
👉 Finally, customs blockages have delayed some deliveries.
And then there were the quality differences on some batches. Not all, but enough to warrant a mention here.
🧩 Why these variations in quality?
The answer is simple, but rarely visible: Changing the scale of production , moving from a national market to global distribution, also means reviewing volumes, manufacturing chains, and sometimes even materials.
When demand explodes, the ability to control everything down to the millimeter can suffer.
This doesn't mean that POP MART doesn't care – quite the opposite. But the The risk of inaccuracy increases , particularly in finishing or assembly details.
For our part, we continue to make a demanding selection, to report deviations to manufacturers, and to refuse what does not meet our standards.
🙌 What we were able to do
Despite this chaos, our team – both in Switzerland and on the ground in China – mobilized at every stage:
✔️ In securing a limited stock but real
✔️ In starting the shipments as soon as possible
✔️ In keeping you informed with transparency
Some orders have already arrived, others are on their way, and a few will remain pending until end of July .
✅ What if you don't want to wait?
No problem.
We offer – unconditionally – a immediate refund , or a alternative solution if you have found your happiness elsewhere.
Just write to us. Really, it's that simple.
💌 Thank you for your patience
This battle against bugs, bots, delays and defects, we are waging it for you. And with you.
We don't promise perfection. But we promise to be there – responsive, sincere, human.
Thank you to everyone who trusts us. We hope your Labubu books will soon find their place on your shelves… and in your stories. 💫